Store Policy
Customer Care
We attempt to make our product descriptions as accurate as possible. However, we do not warrant that the product descriptions or any other content on the Website is accurate, complete, or error free. If a product ordered from us is received not as described, pursuant to our return policy, you will be eligible for a complete refund. If you are unsatisfied with you order, please reach out to us: Oaklandcoinexchange@gmail.com
Privacy & Safety
APPRAISAL Inquiries
We appraise all sizes of collections for free!
​
We accept all coins and paper currency including: foreign, silver, and gold.
All precious metal jewelry including: sterling silver, gold, platinum and palladium. Other items we accept are: diamonds, watches, gold nuggets, silverware, broken jewelry, and precious stones. If you have an item that is not listed, give us a call:
(510) 832-7358
Forms of identification
In the state of California, you are required to have valid Identification for pawning, redeeming, and selling items. We accept the following types of identification: State Driver License, State Identification card, Military Identification card, and Passport.
layaway available
We accept all major credit/debit cards and cash FOR LAYAWAYS. We have a 180-day layaway plan available, with only a 25% deposit needed. Layaway is only available for jewelry purchases, not coins or bullion.
IN-STORE Payment Methods
- Credit Cards **ACCEPTED ONLY FOR BUYING JEWELRY**
-Debit Cards **ACCEPTED ONLY FOR LOAN RENEWALS, LOAN REDEMPTIONS, AND BUYING JEWELRY**
- PAYPAL
- Cash **ACCEPTED FOR ALL TRANSACTIONS -- this is the only method accepted for buying coins/bullion
- Apple pay
Online Payment Methods
- Credit / Debit Cards
- PAYPAL