Oakland Coin
& Jewelry Exchange
Shipping & Returns
SHIPPING POLICY
The standard shipping time for most items is generally within 2-5 business days. However, certain coins and collectibles may take up to 7-10 business days to ship.
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Expedited shipping is available on most products but please be aware that our shipping department is open Monday through Friday 9am-4pm Pacific standard time (Major Holidays Excluded).
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Expedited orders received after 2pm Pacific time on Friday will be shipped the following Monday. Certain items are not eligible for expedited shipping and the item listing states as such. Payments for expedited shipping will be refunded if the item is not able to be sent expedited.
Return & Exchange Policy
Please note, most items are previously owned and have minimal wear. All items are guaranteed 100% real-- please see listing for more information. All available items have been quality inspected, and tested.
We at Oakland Coin and Jewelry Exchange, want you to feel secure with your transactions. We offer a 14-day return policy on all our products. Here is how it works:
All items MUST be returned in accordance with the below return policies and MUST be assigned an RMA number prior to return.
The following items are not eligible for return unless item is received materially different from the listing and/or is damaged upon delivery: gold & silver bullion, watches, any items specifically stating such in the product listing or listed in “As-is condition”.
Items that have been shipped to a third party, PO Box or forwarding service are not eligible for return.
If an item is received materially different from the listing and/or is damaged upon delivery, it qualifies for a return/refund. The buyer will ship the item and will receive a refund upon receipt.
Determination of material differences and/or damage is to be decided by Oakland Coin and Jewelry Exchange, in their sole discretion. We try to be as fair and realistic as possible when it comes to this and anticipate the customers to be as well. Please be sure that you are certain of your claim prior to requesting an RMA as an item which is not found to be materially different or damaged will be considered a customer preference return (explained below).
Customer preference returns are items that are being returned without claim of material difference or damage. These returns are subject to a standard 25% restocking fee and the initial shipping and handling fees are not refundable. Customer preference return packaging and shipping is the sole responsibility of the customer. Items that are received improperly packaged may result in denial of the return. We encourage insuring higher priced returns.
All requests for returns must be made within 14 days of the item’s receipt.
You must obtain a valid RMA number from Gold & Silver Pawn Shop before returning your merchandise.
To obtain a RMA #, please email your request and the reason for return to: oaklandcoinexchange@gmail.com
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Once approved, customer service will provide you with your RMA number and return instructions.
To expedite your return, please print the RMA number on the outside of the return packaging.